DR Restore – Disaster Response Inc, Testimonials
DR Restore has helped over 15,000 families and businesses in the mid-Atlantic region recover from disasters of nearly every kind. Take a look at what some of our customers have said about our services.
We had a water pipe burst and our basement flooded. We called a number of companies that say they do water damage remediation and none were as responsive as DR Restore. The technician was professional, answered all of our questions, and handled our problem in the most efficient and non-intrusive way possible. They took care of everything and when the job was done, you would never know there had ever been a problem. They were fast, worked with our insurance and we were very happy with the whole process. We recommend Disaster Response completely and we will definitely call them again and tell our friends, should the need ever arise.
-Andrea H., Sterling, VA
They came out and evaluated the flood damage within hours. Began remediation that evening after my insurance adjuster reviewed the damage. The restoration took longer, in part due to lack of response from my insurance and the provider being busy doing remediation after some strong storms. The repair was completed in a single day and the work was excellent.
-Richard E., Sandy Spring, MD
Technicians were on time and to the point. They answered concerns professionally an accurately.
-Rajesh S., Lorton, VA
The project manager was on site within a few hours of my initial contact and took the time to explain the process to me and get all the information to create a job estimate. I had the estimate a few hours later and the crew arrived first thing the next morning to perform the work: remove carpet padding on second floor, remove damaged ceiling drywall on first floor, dry out the house.
The crew was very professional and treated of all my belongings as I would. Everything was tarped with plastic sheeting or moved out of the way. They cleaned as they worked and again when they were done. The job took exactly as long as was predicted and by its completion there was no evidence they had been there, other than the missing ceiling. The employees of Disaster Response were very professional and friendly and although I hope I never have to, I would hire this company again no questions asked.
-Aaron T., Washington DC
Company arrived 30 minutes after called (7:30 pm). Ran equipment on site for 4 days till the problem was fixed. Yes I will use them again.
-Mr. W, Cary, NC
Mitigated water damage in our garage due to a frozen pipe.They responded promptly on a very cold night and arranged for a plumber to assist them in mitigating the leak/damage. They then followed through the process with repair and assisted us in claiming the damage for reimbursement from our insurance company. The technicians were always polite and went out of their way to stay in touch.
-Kathryn M. Charlotte, NC
We had a basement flood. Disaster Response cleaned it up quickly and pulled back our new carpet to keep it from getting damaged. They went the extra mile and treated for mold so we wouldn’t have any other issues arise. The employees were very courteous and knowledgeable about exactly what to do and answered every question I had. I would highly recommend them to anyone and will definitely use there services again if I need them. We were impressed with the timely manner they responded to our call and how quickly it was taken care of.
-Kelly M., The Plains, VA